The ServiceNow Federal Forum 2025 is an annual event that brings together government leaders, industry experts, and ServiceNow customers to discuss the latest trends and best practices in digital transformation. The forum provides a platform for attendees to learn about the latest ServiceNow products and solutions, network with peers, and share best practices.
This year’s forum will focus on the theme of “The Future of Digital Government.” Attendees will hear from government leaders about their vision for the future of digital government and how ServiceNow can help them achieve their goals. The forum will also feature sessions on a variety of topics, including: – Customer experience management – IT service management – Cloud computing – Cybersecurity – Data analytics – Artificial intelligence
The ServiceNow Federal Forum 2025 is an essential event for government leaders and IT professionals who are looking to learn about the latest trends and best practices in digital transformation. The forum provides a unique opportunity to network with peers, share best practices, and learn from industry experts.
1. Digital government
Digital government is the use of digital technologies to improve the efficiency, effectiveness, and transparency of government services. It encompasses a wide range of activities, from online service delivery to data-driven decision-making. Digital government has the potential to transform the way that governments interact with citizens, businesses, and other stakeholders. The ServiceNow Federal Forum 2025 will focus on the theme of “The Future of Digital Government.” Attendees will hear from government leaders about their vision for the future of digital government and how ServiceNow can help them achieve their goals. The forum will also feature sessions on a variety of topics related to digital government, including: – Customer experience management – IT service management – Cloud computing – Cybersecurity – Data analytics – Artificial intelligence
Digital government is essential for the success of the ServiceNow Federal Forum 2025. By focusing on digital government, the forum can provide attendees with the knowledge and tools they need to improve the delivery of services to citizens, increase efficiency, and reduce costs.
For example, the ServiceNow Federal Forum 2025 will feature a session on how the city of Boston is using ServiceNow to improve the citizen experience. Attendees will learn how Boston is using ServiceNow to create a single, unified view of the citizen, track and manage citizen requests, and provide personalized services. This session will provide attendees with valuable insights into how they can use ServiceNow to improve the digital government services they provide.
2. Customer experience
Customer experience (CX) is a key focus of the ServiceNow Federal Forum 2025. This is because CX is essential for the success of any government agency. When citizens have a positive CX, they are more likely to trust and engage with the government. This can lead to increased citizen satisfaction, improved service delivery, and reduced costs.
ServiceNow provides a number of tools and solutions that can help government agencies improve the CX. For example, ServiceNow’s Customer Service Management (CSM) application can help agencies track and manage citizen requests, complaints, and feedback. This can help agencies to identify and resolve issues quickly and efficiently. ServiceNow’s Field Service Management (FSM) application can help agencies to manage their field service operations, including scheduling appointments, dispatching technicians, and tracking work orders. This can help agencies to improve the efficiency and effectiveness of their field service operations.
The ServiceNow Federal Forum 2025 will feature a number of sessions on CX. These sessions will provide attendees with the knowledge and tools they need to improve the CX in their agencies. Attendees will learn about the latest trends in CX, best practices, and case studies from government agencies that have successfully improved the CX.
Improving the CX is essential for the success of any government agency. By focusing on CX, government agencies can increase citizen satisfaction, improve service delivery, and reduce costs. The ServiceNow Federal Forum 2025 will provide attendees with the knowledge and tools they need to improve the CX in their agencies.
3. IT service management
IT service management (ITSM) is a framework for managing and delivering IT services to end users. It encompasses all aspects of IT service delivery, from planning and design to operation and support. ITSM is essential for ensuring that IT services are aligned with the needs of the business and that they are delivered in a cost-effective and efficient manner.
The ServiceNow Federal Forum 2025 will focus on the theme of “The Future of Digital Government.” ITSM will be a key topic at the forum, as it is essential for the success of digital government initiatives. Government agencies are increasingly relying on IT services to deliver services to citizens and businesses. ITSM can help agencies to ensure that these services are delivered in a reliable, efficient, and cost-effective manner.
The ServiceNow Federal Forum 2025 will feature a number of sessions on ITSM. These sessions will provide attendees with the knowledge and tools they need to improve the ITSM practices in their agencies. Attendees will learn about the latest trends in ITSM, best practices, and case studies from government agencies that have successfully implemented ITSM.
Improving ITSM practices is essential for the success of digital government initiatives. By focusing on ITSM, government agencies can improve the delivery of services to citizens and businesses, increase efficiency, and reduce costs. The ServiceNow Federal Forum 2025 will provide attendees with the knowledge and tools they need to improve the ITSM practices in their agencies.
4. Cloud computing
Cloud computing is a key component of the ServiceNow Federal Forum 2025. This is because cloud computing can provide government agencies with a number of benefits, including:
- Cost savings: Cloud computing can help government agencies save money on IT infrastructure and maintenance costs.
- Increased agility: Cloud computing can help government agencies to be more agile and responsive to changing needs.
- Improved security: Cloud computing can help government agencies to improve the security of their IT systems.
- Greater innovation: Cloud computing can help government agencies to innovate and develop new services more quickly and easily.
The ServiceNow Federal Forum 2025 will feature a number of sessions on cloud computing. These sessions will provide attendees with the knowledge and tools they need to leverage cloud computing to improve the delivery of services to citizens and businesses. Attendees will learn about the latest trends in cloud computing, best practices, and case studies from government agencies that have successfully implemented cloud computing.
Cloud computing is essential for the success of the ServiceNow Federal Forum 2025. By focusing on cloud computing, the forum can provide attendees with the knowledge and tools they need to improve the delivery of services to citizens and businesses, increase efficiency, and reduce costs.
5. Cybersecurity
Cybersecurity is a critical aspect of the ServiceNow Federal Forum 2025. Government agencies are increasingly reliant on technology to deliver services to citizens and businesses. As a result, it is more important than ever for agencies to protect their IT systems from cyberattacks.
-
Protecting critical infrastructure
Cyberattacks can disrupt critical infrastructure, such as power grids, water systems, and transportation networks. Government agencies need to take steps to protect this infrastructure from attack.
-
Protecting sensitive data
Government agencies hold a vast amount of sensitive data, such as personal information, financial data, and national security secrets. This data needs to be protected from unauthorized access.
-
Preventing fraud and abuse
Cybercriminals can use cyberattacks to commit fraud and abuse, such as identity theft, financial fraud, and intellectual property theft. Government agencies need to take steps to prevent these crimes.
-
Maintaining public trust
Cyberattacks can damage public trust in government. If citizens believe that their personal information is not secure, they may be less likely to interact with government agencies online.
The ServiceNow Federal Forum 2025 will feature a number of sessions on cybersecurity. These sessions will provide attendees with the knowledge and tools they need to protect their IT systems from cyberattacks. Attendees will learn about the latest trends in cybersecurity, best practices, and case studies from government agencies that have successfully implemented cybersecurity measures.
Frequently Asked Questions
The following are some of the most frequently asked questions about the ServiceNow Federal Forum 2025.This section provides brief answers to these questions, offering valuable insights into the event and its significance.
Question 1: What is the ServiceNow Federal Forum?
Answer: The ServiceNow Federal Forum is an annual event that brings together government leaders, industry experts, and ServiceNow customers to discuss the latest trends and best practices in digital transformation. The forum provides a platform for attendees to learn about the latest ServiceNow products and solutions, network with peers, and share best practices.
Question 2: Who should attend the ServiceNow Federal Forum?
Answer: The ServiceNow Federal Forum is designed for government leaders and IT professionals who are looking to learn about the latest trends and best practices in digital transformation. The forum is also beneficial for anyone who is interested in learning more about ServiceNow and its products and solutions.
Question 3: What are the benefits of attending the ServiceNow Federal Forum?
Answer: There are many benefits to attending the ServiceNow Federal Forum, including:
- Learn about the latest trends and best practices in digital transformation
- Network with peers and share best practices
- Learn about the latest ServiceNow products and solutions
- Get hands-on experience with ServiceNow products and solutions
Question 4: How much does it cost to attend the ServiceNow Federal Forum?
Answer: The cost to attend the ServiceNow Federal Forum varies depending on the type of ticket you purchase. There are three types of tickets available:
- Standard: $995
- Government: $495
- Academic: $295
Question 5: What is the dress code for the ServiceNow Federal Forum?
Answer: The dress code for the ServiceNow Federal Forum is business casual. Attendees are encouraged to wear comfortable clothing that they can move around in easily.
Question 6: What is the refund policy for the ServiceNow Federal Forum?
Answer: Refunds are available for cancellations made up to 30 days prior to the event. A processing fee of $50 will be applied to all refunds.
We hope this information is helpful. If you have any other questions, please feel free to contact us.
Tips for Attending the ServiceNow Federal Forum 2025
The ServiceNow Federal Forum 2025 is an essential event for government leaders and IT professionals who are looking to learn about the latest trends and best practices in digital transformation. The forum provides a unique opportunity to network with peers, share best practices, and learn from industry experts.
Here are a few tips to help you make the most of your experience at the ServiceNow Federal Forum 2025:
Tip 1: Register early.
The ServiceNow Federal Forum 2025 is a popular event, so it is important to register early to secure your spot. Early registration also gives you access to the best discounts.
Tip 2: Plan your schedule in advance.
The ServiceNow Federal Forum 2025 offers a wide range of sessions and activities. It is important to plan your schedule in advance so that you can make the most of your time at the event.
Tip 3: Attend the keynote sessions.
The keynote sessions at the ServiceNow Federal Forum 2025 will feature presentations from industry leaders and government officials. These sessions are a great way to learn about the latest trends and best practices in digital transformation.
Tip 4: Visit the expo hall.
The expo hall at the ServiceNow Federal Forum 2025 will feature a wide range of vendors and exhibitors. This is a great opportunity to learn about the latest products and services that can help you improve your digital transformation efforts.
Tip 5: Network with other attendees.
The ServiceNow Federal Forum 2025 is a great opportunity to network with other government leaders and IT professionals. Make sure to take advantage of the networking opportunities that are available at the event.
Key takeaways:
- Register early to secure your spot and access discounts.
- Plan your schedule in advance to make the most of your time at the event.
- Attend the keynote sessions to learn about the latest trends and best practices.
- Visit the expo hall to learn about the latest products and services.
- Network with other attendees to share best practices and learn from peers.
By following these tips, you can make the most of your experience at the ServiceNow Federal Forum 2025.
In Closing
The ServiceNow Federal Forum 2025 is an essential event for government leaders and IT professionals who are looking to learn about the latest trends and best practices in digital transformation. The forum provides a unique opportunity to network with peers, share best practices, and learn from industry experts.
This year’s forum will focus on the theme of “The Future of Digital Government.” Attendees will hear from government leaders about their vision for the future of digital government and how ServiceNow can help them achieve their goals. The forum will also feature sessions on a variety of topics, including customer experience management, IT service management, cloud computing, cybersecurity, data analytics, and artificial intelligence.
The ServiceNow Federal Forum 2025 is a must-attend event for government leaders and IT professionals who are looking to learn about the latest trends and best practices in digital transformation. The forum provides a unique opportunity to network with peers, share best practices, and learn from industry experts. Register today to secure your spot at this year’s event.
