Call Center Formulas Excel
Call Center Formulas Excel. Service level = 900/1000 * 100 = 90%. Modeling the inbound call activity. Call Centre Occupancy Rate & Excel Formula Occupancy Explained from www.contactspace.com Here's a start for you. This means it assumes no abandonment in the queue and that calls will arrive according to poisson distribution. = 11 factorial = fact (11) =… Read More »