ING posts FY2022 internet results of €3,674 million, proposed closing 2022 dividend of €0.389 per share

February 2, 2023

CEO assertion
“Trying again, 2022 was a unprecedented yr,” stated ING CEO Steven van Rijswijk. “The outbreak of battle in Ukraine – at the start an immense human tragedy – had a far-reaching affect on individuals’s lives, on societies and on economies, inflicting power and value shocks and driving up inflation and rates of interest. Regardless of the difficult working situations and lingering results of Covid-19, we carried out effectively.


“The fast adjustments of the previous yr underscore the significance of getting clear strategic priorities and having the ability to adapt to altering circumstances. Our focus is on making the distinction for individuals and the planet by offering a superior buyer expertise and placing sustainability on the coronary heart of what we do.


“We continued to execute on our technique and delivered robust outcomes, in addition to made important progress in a variety of areas, together with offering seamless digital companies utilizing our robust scalable tech and operations foundations. An instance of that is our onboarding course of within the Netherlands, the place 52% of latest prospects have been digitally onboarded within the fourth quarter of 2022, up from 39% in the identical quarter of 2021. That is actually robust proof of how we’re digitalising our gross sales and repair mannequin in certainly one of our Market Leaders international locations. The yr 2022 closed with spectacular development within the variety of international cell funds transactions, reaching a outstanding quantity of 1.4 billion transactions, up greater than 60% year-on-year.


“Relating to our monetary efficiency, we managed to restrict expense development regardless of the affect of upper wage bills and better advertising bills to put money into the expansion of our buyer base. In numerous international locations, we supported our workers with allowances to assist them cowl their elevated power prices.


“The constructive developments in our internet promoter scores show that prospects worth our companies. We’re now primary in six of our 10 retail markets. In Wholesale Banking too we see a rising appreciation amongst shoppers, with our internet promoter rating enhancing to 67 at year-end 2022, up from 59 at year-end 2021 and effectively above the trade benchmark. I’m notably proud that much more prospects are selecting ING as their main financial institution. Throughout this quarter, our main buyer base grew by 218,000, primarily within the Challenger & Development markets. On a full-year foundation, we gained 585,000 main prospects, bringing the overall quantity to 14.6 million, which is 4% increased than year-end 2021.


“We additionally made additional progress on our sustainability objectives throughout 2022. Wholesale Banking continues to be a sustainability pioneer in serving to shoppers transition to a extra sustainable method of doing enterprise, reaching a quantity of over €100 billion in sustainable finance mobilised by end-2022. That places us effectively on our method in the direction of our aim of €125 billion yearly by 2025.


“Regardless of continued uncertainty within the present working atmosphere, I’m assured in our capability to carry out effectively in these circumstances. Now we have a great capital place, a rising buyer base, a diversified earnings stream, a robust funding construction in addition to the most effective credit score rankings within the eurozone. We’ll proceed to speculate to offer our prospects with a superior expertise, helped by our expertise foundations, and to facilitate the transition to a low-carbon economic system.
“I need to thank our prospects for his or her ongoing loyalty to ING and our colleagues worldwide for his or her laborious work below difficult circumstances, which contributed to our robust efficiency all through the entire yr. Additionally a thanks to our shareholders for persevering with to assist our technique.”

Investor convention name, Media assembly and webcasts
Steven van Rijswijk, Tanate Phutrakul and Ljiljana Čortan will talk about the leads to an Investor convention name on 2 February 2023 at 9:00 a.m. CET. Members of the funding neighborhood can be part of the convention name +31 20 794 8428 (NL), PIN code: 5455283# or +44 330 551 0202 (UK), PIN code: 5455283# (registration required through invitation) and through dwell audio webcast at


Steven van Rijswijk, Tanate Phutrakul and Ljiljana Čortan will even talk about the leads to a media assembly on 2 February 2023 at 11:00 a.m. CET. Journalists are welcome at ING’s Cedar workplace, Bijlmerdreef 106, Amsterdam. Alternatively, they’ll dial-in in listen-only mode through +31 20 708 5073 (NL), PIN code 7738105# or +44 330 551 0200 (UK), PIN code 7738105#. The assembly may also be adopted through dwell audio webcast at

ING Profile
ING is a world monetary establishment with a robust European base, offering banking companies via its working firm ING Financial institution. The aim of ING Financial institution is empowering individuals to remain a step forward in life and in enterprise. ING Financial institution’s greater than 58,000 workers offer retail and wholesale banking companies to prospects in over 40 international locations.


ING Group shares are listed on the exchanges of Amsterdam (INGA NA, INGA.AS), Brussels and on the New York Inventory Change (ADRs: ING US, ING.N).


Sustainability is an integral a part of ING’s technique, evidenced by ING’s main place in sector benchmarks. ING’s Environmental, Social and Governance (ESG) ranking by MSCI was affirmed ‘AA’ in September 2022. As of August 2022, Sustainalytics considers ING’s administration of ESG materials threat to be ‘robust’, and in June 2022 ING acquired an ESG ranking of ‘robust’ from S&P World Rankings. ING Group shares are additionally included in main sustainability and ESG index merchandise of main suppliers Euronext, STOXX, Morningstar and FTSE Russell.

Necessary authorized info
Components of this press launch comprise or could comprise details about ING Groep N.V. and / or ING Financial institution N.V. throughout the that means of Article 7(1) to (4) of EU Regulation No 596/2014.


ING Group’s annual accounts are ready in accordance with Worldwide Monetary Reporting Requirements as adopted by the European Union (‘IFRS-EU’). In making ready the monetary info on this doc, besides as described in any other case, the identical accounting ideas  are utilized as within the 2021 ING Group consolidated annual accounts. The monetary statements for 2022 are in progress and could also be  topic to changes from subsequent occasions. All figures on this doc are unaudited. Small variations are attainable within the tables  as a result of rounding.


Sure of the statements contained herein should not historic details, together with, with out limitation, sure statements made from future expectations and different forward-looking statements which might be primarily based on administration’s present views and assumptions and contain recognized and unknown dangers and uncertainties that might trigger precise outcomes, efficiency or occasions to differ materially from these expressed or implied in such statements. Precise outcomes, efficiency or occasions could differ materially from these in such statements as a result of a variety of components, together with, with out limitation: (1) adjustments normally financial situations and buyer behaviour, particularly financial situations in ING’s core markets, together with adjustments affecting foreign money trade charges and the regional and international financial affect of the invasion of Russia into Ukraine and associated worldwide response measures (2) effects of the Covid-19 pandemic and associated response measures, together with lockdowns and journey restrictions, on financial situations in international locations through which ING operates, on ING’s enterprise and operations and on ING’s workers, prospects and counterparties (3) adjustments affecting rate of interest ranges (4) any default of a significant market participant and associated market disruption (5) adjustments in efficiency of monetary markets, together with in Europe and creating markets (6) fiscal uncertainty in Europe and america (7) discontinuation of or adjustments in ‘benchmark’ indices (8) inflation and deflation in our principal markets (9) adjustments in situations within the credit score and capital markets usually, together with adjustments in borrower and counterparty creditworthiness (10) failures of banks falling below the scope of state compensation schemes (11) non-compliance with or adjustments in legal guidelines and laws, together with these regarding monetary companies, monetary financial crimes and tax legal guidelines, and the interpretation and software thereof (12) geopolitical dangers, political instabilities and insurance policies and actions of governmental and regulatory authorities, together with in reference to the invasion of Russia into Ukraine and associated worldwide response measures (13) authorized and regulatory dangers in sure international locations with much less developed authorized and regulatory frameworks (14) prudential supervision and laws, together with in relation to emphasize assessments and regulatory restrictions on dividends and distributions (additionally amongst members of the group) (15) regulatory penalties of the UK’s withdrawal from the European Union, together with authorizations and equivalence selections (16) ING’s capability to satisfy minimal capital and different prudential regulatory necessities (17) adjustments in regulation of US commodities and derivatives companies of ING and its prospects (18) software of financial institution restoration and determination regimes, together with write- down and conversion powers in relation to our securities (19) final result of present and future litigation, enforcement proceedings, investigations or different regulatory actions, together with claims by prospects or stakeholders who really feel misled or handled unfairly, and different conduct points (20) adjustments in tax legal guidelines and laws and dangers of non-compliance or investigation in reference to tax legal guidelines, together with FATCA (21) operational and IT dangers, comparable to system disruptions or failures, breaches of safety, cyber-attacks, human error, adjustments in operational practices or insufficient controls together with in respect of third events with which we do enterprise (22) dangers and challenges associated to cybercrime together with the effects of cyberattacks and adjustments in laws and regulation associated to cybersecurity and information privateness (23) adjustments normally aggressive components, together with capability to extend or preserve market share (24) incapacity to guard our mental property and infringement claims by third events (25) incapacity of counterparties to satisfy monetary obligations or capability to implement rights in opposition to such counterparties (26) adjustments in credit score rankings (27) enterprise, operational, regulatory, status, transition and different dangers and challenges in reference to local weather change and ESG-related issues (28) incapacity to draw and retain key personnel (29) future liabilities below outlined profit retirement plans (30) failure to handle enterprise dangers, together with in reference to use of fashions, use of derivatives, or sustaining acceptable insurance policies and pointers (31) adjustments in capital and credit score markets, together with interbank funding, in addition to buyer deposits, which give the liquidity and capital required to fund our operations, and (32) the opposite dangers and uncertainties detailed in the latest annual report of ING Groep N.V. (together with the Threat Elements contained therein) and ING’s newer disclosures, together with press releases, which can be found on


This doc could comprise inactive textual addresses to web web sites operated by us and third events. Reference to such web sites is made for info functions solely, and data discovered at such web sites shouldn’t be integrated by reference into this doc. ING doesn’t make any illustration or guarantee with respect to the accuracy or completeness of, or take any accountability for, any info discovered at any web sites operated by third events. ING particularly disclaims any legal responsibility with respect to any info discovered at web sites operated by third events. ING can not assure that web sites operated by third events stay accessible following the publication of this doc, or that any info discovered at such web sites is not going to change following the submitting of this doc. A lot of these components are past ING’s management.


Any ahead wanting statements made by or on behalf of ING communicate solely as of the date they’re made, and ING assumes no obligation to publicly replace or revise any forward-looking statements, whether or not because of new info or for every other cause.


This doc doesn’t represent an offer to promote, or a solicitation of an offer to buy, any securities in america or every other jurisdiction.

See also  Digital Realty Belief (DLR) Q3 2022 Earnings Name Transcript