U.S. Military broadcasts outcomes of 2022 annual housing tenant satisfaction survey | Article

September 1, 2022

WASHINGTON — The Military launched outcomes from the 2022 annual housing tenant satisfaction survey, which point out a slight lower in buyer satisfaction for residents of privatized, government-owned and government-leased housing on Military installations. Survey respondents recognized points associated to upkeep companies – together with response occasions, communication, follow-up and long-term options – amongst their high issues.

The Military will use the survey outcomes as certainly one of a number of instruments to proceed figuring out methods to enhance housing situations by enhancing communication with residents, creating and prioritizing motion plans to right deficiencies, and figuring out gadgets which are most necessary to residents. Military leaders will maintain privatized housing firms accountable after they fail to ship complete, high quality companies to Troopers and their households.

“I wish to thank each Soldier and member of the family who responded to the survey. We had the best response fee we now have ever had,” mentioned Michael E. Reheuser, Director of Set up Providers. “The survey responses are according to what we now have been listening to straight from Military households over current months concerning the challenges which have occurred in Military housing at some installations. Military senior leaders stay personally dedicated to offering secure, high quality housing on all Military installations.”

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Outcomes of the 2022 annual housing tenant satisfaction survey included:

•          Privatized housing acquired an total satisfaction rating of 73.7 out of a potential 100 factors, a slight lower of 1.7 factors from 2021 survey outcomes.

•          Military-owned or leased housing achieved an total satisfaction rating of 72.3 factors, a slight lower of 0.6 factors.

•          Twenty-six installations with privatized housing noticed decreases of their scores, whereas 16 elevated their scores.

•          Twelve installations with Military-owned or leased housing skilled elevated scores, whereas 11 decreased.

•          The 5 installations that provide privatized housing for unaccompanied Troopers acquired an total rating of 86.6 factors, with three displaying will increase and two decreases since 2021.

“This firsthand enter might be crucial to us as we proceed to deal with the problems that have been recognized,” mentioned Reheuser. “We’ll completely analyze the responses to ensure our ongoing efforts to resolve housing issues are heading in the right direction – and to seek out new options. The Military might be clear in speaking how we’re addressing the survey responses. Our persons are our No. 1 precedence, and ensuring Troopers and households have secure and high quality housing is a no-fail mission.”

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The survey response fee for residents of privatized housing was 29.9%, a rise over 2021, with 23,561 residents responding. For Military-owned or leased housing, 2,350 residents responded for a 25.2% return fee, a slight lower from the earlier 12 months. Among the many 5 installations that provide privatized housing for unaccompanied Troopers, there was a 35.4% response fee, a rise from 2021.

The Military is investing billions of {dollars} to enhance barracks and on-post housing at installations throughout the globe to offer Troopers and their households with high quality, secure and safe housing and a greater high quality of life. The Military has totally applied the Tenant Invoice of Rights to additional shield Troopers and households and has established new incentive-fee metrics to carry privatized housing firms accountable for upkeep and customer support. As well as, the Military will embrace revised language in any new floor lease to require housing firms to make sure they’re assembly their obligations, together with by complying with high quality assurance plans.

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The survey was performed by CEL & Associates, Inc. – an unbiased, third-party agency – utilizing standardized questions ready by the Division of Protection throughout all navy companies. A web based survey hyperlink was emailed on Jan. 11, 2022, to greater than 90,000 residents dwelling in privatized, government-owned and government-leased housing on Military installations throughout the globe. Participation within the annual survey is voluntary and confidential – no personally identifiable data is shared with DoD or privatized housing landlords.

Extra data on the survey outcomes is out there at https://www.military.mil/qualityoflife/housing.html